Returns & Exchanges
At The Plug Drink, we want you to be completely satisfied with your recovery journey, which is why we offer a 30-day satisfaction guarantee on your first order. Due to the perishable nature of our functional beverages, we can only accept returns on unopened product cases or provide resolutions for damaged shipments.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue to begin the return or claim process.
Verify Product Condition
For standard returns, ensure the product remains in its original packaging; for damaged goods, please provide clear photos of the packaging and bottles.
Ship It Back
Once approved, we will provide a return authorization and instructions on how to send your unopened products back to our fulfillment center.
Receive Your Refund
After we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing